🤝Support

Our friendly support team is here to help. Learn what information to share and when can you expect a response.

There are two ways to get in touch with us: • Open up Checkout Builder within your Shopify store, click on the chat icon in the bottom right and chat with us live or drop us a message.

Use the chat icon in the bottom right corner of every page within Checkout Builder to easily contact us.

• Alternatively, you can always email us directly at [e-mail]

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

• If your support request relates to us setting up widgets or checkout branding for you, please provide brief requirements and branding requirements or a reference if possible. We do our best to exceed your expectations!

• If your support request relates to a specific widget, please make sure to let us know the name of that widget.

• If your support request relates to adding us a widget, or feature, please share all relevant details and requirements for your request.

• If you are running into an error message, please pass along the error message in full.

• Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful.

When will I get a response?

We aim to respond to every message within the same day. At busy times this might not be possible, but we'll always get back to you as soon as we are able.